Privacy Policy

1. Information We Collect

We collect the following information when you use ProxyNexa:

• Account information: name, email address, and a securely hashed password.
• Order and transaction history, including proxy purchases and wallet deposits.
• Payment-related information you submit, such as a screenshot for manual payment verification.
• Basic technical data such as IP address and browser type, for security and fraud prevention.

2. How We Use Your Information

• To create and manage your account.
• To process orders, deposits, and deliver purchased proxies.
• To verify payments and prevent fraud.
• To provide customer support.
• To comply with legal obligations.

3. Proxy Credentials

Proxy usernames and passwords are stored encrypted at rest and are only decrypted server-side, at the moment they are shown to you, the account owner. We do not share your proxy credentials with any other customer.

4. Sharing of Information

We do not sell your personal information. We may share limited information with our upstream proxy provider solely as needed to fulfill your order (e.g., proxy type, country, quantity, and duration) — your identity and payment details are never shared with the provider.

5. Data Retention

We retain account and order data for as long as your account is active, and as needed to comply with legal, accounting, or dispute-resolution requirements.

6. Security

We use industry-standard measures, including password hashing and encrypted storage of sensitive credentials, to protect your data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting support. Some information may be retained where required by law.

8. Cookies

We use a session cookie strictly necessary to keep you logged in. We do not use third-party advertising or tracking cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the service after changes are posted constitutes acceptance of the revised policy.

10. Contact

Questions about this Privacy Policy can be directed to our support channel listed on the website.